Frequently Asked Questions
What is iAPPS Commerce?
iAPPS Commerce delivers total management of your online business. iAPPS Commerce supplies the tools you need to provide a world-class online shopping experience; enabling you to increase sales through an engaging online marketplace.
Will my customers be able to search for products easily?
Absolutely! Thanks to the facet-based catalog structure that iAPPS Commerce has in place, products are organized into flexible, filterable, multi-level categories. Your site visitors will be able to search for products by SKU, keyword, price, or other attributes making the search process simple.
Can I track my online business performance in real-time or is there a lag?
Yes, through the iAPPS Control Center dashboard you will get a real-time, comprehensive picture of your online business performance. You have immediate access to reports on sales trends, buyer demographics, in addition to alerts on fulfillment deficiencies, production issues, and low inventory.
Does iAPPS Commerce handle coupons, discounts, free shipping and other kinds of promotions?
Yes, iAPPS Commerce fully supports promotions of all types. Promotional pricing is also supported allowing you to offer flat dollar or percentage discounts as well as free shipping.
Does iAPPS Commerce support B2B?
Yes, iAPPS Commerce fully supports all of the unique complexities B2B eCommerce with powerful features including: payment on account, line of credit, order management, customer pricing, order workflow with configurable business rules through connectors to back office systems.
Is it time-consuming to create and maintain my product catalog with iAPPS Commerce?
Not at all, in fact, iAPPS Commerce uses facet-based cataloging so products are organized into flexible multi-level categories, and each product can have multiple attributes associated with it making them easier for you to maintain and for your customers to find. Additionally, iAPPS Commerce catalog management tools let you publish multiple images and associated rich media to more appealingly present products to your online customers, which helps maximize your merchandising efforts.
Does iAPPS Commerce have any reporting and/or analysis tools?
iAPPS Commerce enables you to perform in-depth analysis on your online business through real-time reporting and you have the flexibility to export the data to Excel. For example, by viewing sales information for category, specific product, and region you can get a true picture of your product sales performance. You can also perform sales promotion analysis - which will provide a bird’s eye view into how product promotional efforts are working. Analysis on your online business performance becomes effortless when with a click of a button you can view real-time statistical analysis on your customers, orders, and inventory.
Can iAPPS Commerce handle multiple SKUs?
Yes, iAPPS Commerce supports multi-SKU management for any product in your online catalog.
Will I have control over the look and feel of the site?
If you choose to license Content Manager in concert with iAPPS Commerce you can take advantage of powerful web content management capabilities and class-leading SEO management. However if you opt not to license Content Manager, Bridgeline consultants and designers will work directly with you to create the most engaging and effective selling environment possible. iAPPS Commerce can even use the same look and feel as your existing website or templates so the integration is seamless and gives the impression that the new pages were there all along.
Does iAPPS Commerce include any tools that will help our rankings with search engines?
For those customers opting to license iAPPS Content Manager along with iAPPS Commerce will reap the benefits of the most SEO-friendly CMS. iAPPS Content Manager is the only CMS that includes auto-301 redirects and auto-generated XML sitemaps. A 301 Redirect alerts search engines to a page name change and send search users to the right place. When a 301 Redirect is not in place, search users can experience a Page Not Found error, also known as a 404 error. 404 errors can cause your website to be penalized with diminished search engine rankings. iAPPS Content Manager includes auto-301 Redirect creation after any page name change within your website meaning you never have to worry about being penalized with search engines over your dynamic site content.
Sitemap.XML files allow a site administrator to inform search engines about URLs on their website that should be indexed, or in some cases, not indexed. Furthermore, they help search engines crawl through a website more intelligently by listing all available page URLs and include additional metadata for each page such as how often its URL changes and when it was last updated.
What kind of support can I expect to receive if I choose to implement Commerce?
Bridgeline provides iAPPS Commerce customers with a fully supported Tier 1 data center hosting environment that provides proactive monitoring and data backups 24/7.
How is iAPPS Commerce licensed?
iAPPS Commerce is available as a flexible SaaS (Software as a Service) for those customers that wish to spread licensing costs over several years and who don’t want to own the responsibilities of maintaining and supporting the required backend infrastructure. For customers that prefer their web application in-house, a traditional perpetual license option is also available.
Are iAPPS Content Manager and iAPPS Analyzer included with Commerce?
Content Manager and Analyzer are not included with the Commerce license. However, you can add either or both of them at anytime due to the flexibility and seamless integration of the iAPPS solution suite.